+++ Business + Service = MISSION +++ Siematic S7 Plugin available +++ Webcrawler +++ Webmonitor +++
DIBACO MISSION – Introduction
The reasons to evaluate ITSM tools are versatile: A legacy tool may be replaced. New features are needed. IT operations and management processes have changed or will significantly change in the near future:
Mixed sourcing with internal und external experts and companies
More and faster change in virtualized environments requires simple and fast adaption of IT management software
Increased number of configuration items due to IoT, Industry 4.0
Improved Business Service Quality for critical IT services
IT attacked from inside and outside. IT management tools are preferred targets due to access and password store
1. MISSION improves mixed sourcing operations models
2. MISSION provides deep-dive monitoring to improve Business Service Quality. Increasing chance to optimize IT Services proactive and avoid service outages
3. MISSION provides sophisticated automation for event processing and downstream processes (e.g. ticket management)
4. MISSION is based on Open Source. Leading into enterprise level IT monitoring with better cost-benefit ratio
Business Service Quality Management
Securing Critical Key Processes for Business
What Business Service Quality means to us ?
Focussing on critical Business Services. The digital backbone of your added value. Problems are affecting business directly. Eliminate escalations. Standard IT monitoring is often limited to status information.
Mission aims to detect upcoming problems. To support early and proactive problem resolution.
Deep-dive and correlated monitoring of e.g. von apps, middleware and DB is providing indicators for upcoming issues
Save time to optimize proactively. Significantly reducing time spent in escalations. Saving valuable time to discuss improvements with your business – especially if problems are caused outside of the IT scope
How does it work ?
OpenNMS based monitoring – excellent for the mass of IT elements
Beobachtung entscheidender Komponenten mit spezialisiertem Agent
Agent for automated problem resolution of reproducable error patterns
Korrelation in OpenNMS as a dedicated Business Process
Event automation, notification management – only one notification to the downstream service
Warum OpenNMS?
Open Source, sophisticated, cost-efficient
Enterprise grade, efficient, scalable from Raspberry to enterprise server
Granular state monitoring (nodes, services)
Automation, e.g. auto discovery, minimal manual intervention
Core Functionality
Discovery
Service Polling
Data Collection
Thresholding
Event Management
Notifications
Internet of Things, Industrie 4.0
IoT and Industry 4.0 integrating with classical IT
IT to monitor additional devices e.g. in production, logistics, etc.
Requiring a high level of IT security
Possible restrictions on space, power, cooling, network, etc.
How is MISSION able to provide this ?
Based on customized plugins implemented by DIBACO with agile concepts. Standardized rapid development and simplified maintenance all over the product lifecycle
MISSION plus message bus on a Raspberry Pi allowing “exotical” devices and environments to be integrated
Message bus architecture enforcing improved security
MISSION Plugins
Monitoring
openNMS enthaltene Monitore
Linux
Windows
Network Collector
Web Monitoring
JMX
ITSM, Notification
OTRS
HP Service Manager
Remedy
BMC Remedy
ServiceNow
MISSION Triple Store
Applikationen
Logfile Processor
Microsoft Eventlog Processor
Process Monitoring
JITplant
Siemens TeamCenter PLM
Siematic S7
Event Processing
DMN Rule Engine
CEP Engine
MISSION Event Enrichement Engine
Datenbanken
Oracle
MySQL
MSSQL Server
PostgreSQL
Dbvisit
Networking
openNMS enthaltene Monitore
MISSION Network Collector
Remedy
BMC Remedy
JMX
Security
SSH Honeypot
Mail Honeypot
Webserver Honeypot
Application and Data Migration
DIBACO Migration Framework
Use Cases ?
Application upgrades if old and new data models are incompatible:
Upgrades have been skipped and no vendor upgrade tool available to support the migration
Extended customizing of the application preventing direct upgrade
New application with new vendor and data model
Migration Requirements
Migrations are iterative and no “Big Bang”
Changes to be applied frequently in the target environment
Multiple iterations and checks to improve data quality
Automated migration. Manual migration too slow or too expensive
DIBACO Migration Framework Features
Providing partially / fully automated data migrations
Transport and transformation of data between legacy and future application on database layer
Code generator to automatically generate export, transformation and import statements in the database layer.
Iterative migration cycles with data checks and improvements
Fast and efficient for huge amounts of data
HP Service Manager Migration
Customer
Insurance
Project
Migration of HP Service Manager V7 to V9
Comment
The only possible migration path on the database layer was a burning problem until DIBACO AG came in with their concept and implementation. The effort in time and money without the DIBACO Migration Framework would have been much higher as it was.