+49 (711) 78 11 70 - 0

Products

+++ Business + Service = MISSION +++ Siematic S7 Plugin available +++ Webcrawler +++ Webmonitor +++

DIBACO MISSION – Introduction

The reasons to evaluate ITSM tools are versatile: A legacy tool may be replaced. New features are needed. IT operations and management processes have changed or will significantly change in the near future:

Mixed sourcing with internal und external experts and companies

More and faster change in virtualized environments requires simple and fast adaption of IT management software

Increased number of configuration items due to IoT, Industry 4.0

Improved Business Service Quality for critical IT services

IT attacked from inside and outside. IT management tools are preferred targets due to access and password store

1. MISSION improves mixed sourcing operations models

2. MISSION provides deep-dive monitoring to improve Business Service Quality. Increasing chance to optimize IT Services proactive and avoid service outages

3. MISSION provides sophisticated automation for event processing and downstream processes (e.g. ticket management)

4. MISSION is based on Open Source. Leading into enterprise level IT monitoring with better cost-benefit ratio

Business Service Quality Management
Securing Critical Key Processes for Business

What Business Service Quality means to us ?

Focussing on critical Business Services. The digital backbone of your added value. Problems are affecting business directly. Eliminate escalations. Standard IT monitoring is often limited to status information.

Mission aims to detect upcoming problems. To support early and proactive problem resolution.
Deep-dive and correlated monitoring of e.g. von apps, middleware and DB is providing indicators for upcoming issues

Save time to optimize proactively. Significantly reducing time spent in escalations. Saving valuable time to discuss improvements with your business – especially if problems are caused outside of the IT scope

How does it work ?

OpenNMS based monitoring – excellent for the mass of IT elements

Beobachtung entscheidender Komponenten mit spezialisiertem Agent

Agent for automated problem resolution of reproducable error patterns

Korrelation in OpenNMS as a dedicated Business Process

Event automation, notification management – only one notification to the downstream service

Warum OpenNMS?

Open Source, sophisticated, cost-efficient
Enterprise grade, efficient, scalable from Raspberry to enterprise server
Granular state monitoring (nodes, services)
Automation, e.g. auto discovery, minimal manual intervention

Core Functionality

Discovery
Service Polling
Data Collection
Thresholding
Event Management
Notifications

Internet of Things, Industrie 4.0

IoT and Industry 4.0 integrating with classical IT

IT to monitor additional devices e.g. in production, logistics, etc.
Requiring a high level of IT security
Possible restrictions on space, power, cooling, network, etc.

How is MISSION able to provide this ?

Based on customized plugins implemented by DIBACO with agile concepts. Standardized rapid development and simplified maintenance all over the product lifecycle

MISSION plus message bus on a Raspberry Pi allowing “exotical” devices and environments to be integrated
Message bus architecture enforcing improved security

MISSION Plugins

Monitoring

openNMS enthaltene Monitore

Linux

Windows

Network Collector

Web Monitoring

JMX

ITSM, Notification

OTRS

HP Service Manager

Remedy

BMC Remedy

ServiceNow

MISSION Triple Store

Applikationen

Logfile Processor

Microsoft Eventlog Processor

Process Monitoring

JITplant

Siemens TeamCenter PLM

Siematic S7

Event Processing

DMN Rule Engine

CEP Engine

MISSION Event Enrichement Engine

Datenbanken

Oracle

MySQL

PostgreSQL

Dbvisit

Networking

openNMS enthaltene Monitore

MISSION Network Collector

Remedy

BMC Remedy

JMX

Security

SSH Honeypot

Mail Honeypot

Webserver Honeypot

Application and Data Migration
DIBACO Migration Framework

Use Cases ?

Application upgrades if old and new data models are incompatible:

Upgrades have been skipped and no vendor upgrade tool available to support the migration

Extended customizing of the application preventing direct upgrade

New application with new vendor and data model

Migration Requirements

Migrations are iterative and no “Big Bang”

Changes to be applied frequently in the target environment

Multiple iterations and checks to improve data quality

Automated migration. Manual migration too slow or too expensive

DIBACO Migration Framework Features

Providing partially / fully automated data migrations

Transport and transformation of data between legacy and future application on database layer

Code generator to automatically generate export, transformation and import statements in the database layer.

Iterative migration cycles with data checks and improvements

Fast and efficient for huge amounts of data

HP Service Manager Migration

Customer

Insurance

Project

Migration of HP Service Manager V7 to V9

Comment

The only possible migration path on the database layer was a burning problem until DIBACO AG came in with their concept and implementation. The effort in time and money without the DIBACO Migration Framework would have been much higher as it was.